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FAQ

FAQ
How good is your quality?


The quality is simply guaranteed. All our cigars are official premium Habanos SA production, if for any given reason there is a problem with the quality, clients are welcome to return the cigars back for replacements or full refund.
What are your shipping policies?
We give free shipping to USA clients all orders over $200, for the rest of the countries we ask for some extra dollars, that depends on how big is your order and what products are ordered.
Habanostore.com doesnt assume any
Gurantees:
We guarantee your satisfaction with our services. We promise to deliver high quality products, cigars or accessories, provide reliable shipping and exceptional service.


Privacy Statements
You can visit our Site without providing any personal information to us and in so doing you remain anonymous. When you select to purchase products from our Site, we require you register an account to complete your transaction and maintain a record of your orders status. We collect your personal information including your full name; physical and email address, phone information, date of birth, and gender to complete your account registration on our Site. We dont collect sensitive information such as your credit card number or routing number on our Site. When you put that info is inmidiatly encripted by our credit card processor.....

Habanostore.com doesnt keep on file any credit card info, and all your personal information such as e.mail, phone and all the information we need to process your orders are not use or give to third companies more than our credit card processor and shipping companies..

Habanostore.com reserves the right to send customers certain communications relating to the Service, such as service announcements and administrative messages, that are considered part of your account, without offering you the opportunity to opt-out of receiving them.

Shipingshipping Policies and refund policies

Please contact us if you have any problems, claims or comments in regards of your order, shipment or on the cigars, Habanostore.com for any reasons will accept a chargeback, please call us to our skype number 4074139266 or contact us via our e.mail info@habanostore.com

We ship worldwide, humidors, our own cigar brand and Cuban cigars As an internet based business, we ship Cuban cigars anywhere in the world. Deliveries are guaranteed to any location worldwide, provided it is in compliance with the laws that govern your country. Should a breach
of these regulations occur, the delivery will be at the risk  of the purchaser, and
no refund or replacement order will be issued.
Habanostore.com trust in all the information provided by the clients, if a shipment cant be complete for missing information or customs problems Habanostore.com wont refund or chargeback any amount, if a package has to be re-ship the client will be assuming the cost in a 100%...
If you are not satisfied with the product you have to provide Habanostore.com all the necessary information, Habanostore.com will provide you with an address where you need to sent the cigars back and those have to be receive in perfect conditions.

Refunds will be make if the client is not satisfied and had all the correct communication with Habanostore.com, we guranteed 100% satisfaction. All the shipments can take between 4 to 22business days and  we ask you to be patient, the quoted times are not written in stone and can change due to circumstances out of our control
For any questions or comments feel free to contact us 4074139266, info@habanostore.com

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